Billing Management
This guide covers how to manage your Zenmako billing, including payment methods, invoices, plan changes, and cancellation.
Accessing Billing
Billing settings are available in the Settings menu under Billing.
Who can access billing:
Only team admins can view and manage billing settings
Regular team members do not have access to billing information
To access billing:
- Click your profile icon in the top-right corner
- Select Settings
- Navigate to the Billing tab
Payment Methods
Zenmako uses Stripe to securely process all payments. We accept major credit cards.
Adding a Payment Method
Go to Settings > Billing
Click Add Payment Method
Enter your credit card details in the Stripe form
Click Save
Updating Your Payment Method
Go to Settings > Billing
Under Payment Methods, click Update next to your current card
Enter the new card details
Click Save
Your new payment method will be used for all future charges.
Supported Payment Types
Visa
Mastercard
American Express
Discover
All payments are processed securely through Stripe. Zenmako does not store your card details directly.
Viewing Invoices
Finding Your Invoice History
Go to Settings > Billing
Scroll to the Invoice History section
View a list of all past invoices with dates and amounts
Downloading Invoices
Locate the invoice you need in the Invoice History
Click the Download button next to the invoice
A PDF will download to your device
Invoices include your billing details, plan information, and payment summary.
Changing Your Plan
How to Upgrade
Go to Settings > Billing
Click Change Plan
Select your new plan from the available options
Confirm the upgrade
When upgrades take effect: Immediately. You will be charged a prorated amount for the remainder of your current billing cycle.
How to Downgrade
Go to Settings > Billing
Click Change Plan
Select a lower-tier plan
Confirm the downgrade
When downgrades take effect: At the start of your next billing cycle. You retain access to your current plan features until then.
Cancelling Your Subscription
How to Cancel
Go to Settings > Billing
Click Cancel Subscription
Confirm the cancellation when prompted
What Happens When You Cancel
Your subscription remains active until the end of your current billing period
You will not be charged again after cancellation
After the billing period ends, your account will be downgraded to the free tier (if available) or deactivated
Refund Policy
We offer a 30-day no questions asked refund policy. If you are not satisfied with Zenmako within the first 30 days of your subscription, contact support for a full refund.
For refund requests:
- Email support@zenmako.com
- Include your account email and reason for cancellation (optional)
- Refunds are typically processed within 5-7 business days
For full details, see our Terms of Service.
Zenmako